1. Introduction

Welcome to Raha Darband Turquoise (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website and the purchase of any products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

2. About Our Products

Raha Darband Turquoise specializes in authentic Persian turquoise sourced from the historic mines of Neyshabur and Damghan in Iran.

Important Product Information:

  • All gemstones are natural and untreated, unless clearly stated otherwise on the product page.
  • Slight variations in color, size, matrix pattern, and appearance are natural characteristics of genuine turquoise and are not defects.
  • Product images are for reference only. Actual stones may vary slightly in tone or appearance due to natural formation, lighting, or screen display.
  • Measurements, weights, and dimensions are approximate and provided to the best of our knowledge.

By purchasing, you acknowledge and accept these natural variations.

3. Orders and Payments

  • All orders are subject to acceptance and product availability.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability.
  • Payment must be made in full at the time of purchase.
  • Prices are listed in the currency shown on the website and are subject to change without notice.
  • We use secure third-party payment processors. We do not store your payment details.

4. Shipping and Delivery

  • We ship worldwide using trusted carriers with tracked delivery.
  • Shipping times vary by destination and carrier. Estimated delivery times are provided for guidance only and are not guaranteed.
  • Customers are responsible for providing accurate shipping information. We are not liable for delays or losses caused by incorrect addresses, to the extent permitted by applicable law.
  • Any customs duties, taxes, or import fees are the responsibility of the customer, where applicable.

5. No Returns Policy — Important

All sales are final, subject to applicable consumer protection laws and the exceptions outlined below.

Due to the unique, one-of-a-kind nature of natural gemstones and the risk of damage or substitution during transit, we generally do not accept returns, exchanges, or refunds after purchase, except in the cases described below or where required by applicable law.

By completing your purchase, you acknowledge that:

  • You have reviewed the product details, images, weight, size, and description carefully before ordering.
  • You understand that natural variations in color, matrix, and appearance are not, by themselves, valid grounds for return.
  • You understand that purchases are generally final and non-refundable, subject to the exceptions below and applicable law.

Exceptions

We will consider a return, replacement, or appropriate resolution in the following cases:

  • Incorrect item: The item received is significantly different from what was ordered, such as the wrong SKU or product.
  • Shipping damage: The item arrives damaged during shipping, provided the customer reports the issue within 48 hours of delivery and supplies clear photographs of the package and product.

To report an issue, contact us promptly at [Insert Email], including your order number and photographic evidence.

Refunds are generally not offered for change of mind, buyer’s remorse, or personal preference after delivery, except where required by applicable law.

6. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled under this policy. Any refund or other remedy required by applicable law remains unaffected.

To request a cancellation, contact us immediately at [Insert Email] with your order number. We will do our best to accommodate your request if the order has not yet been processed or shipped.

7. Product Authenticity

All products sold by Raha Darband Turquoise are represented as genuine Persian turquoise sourced from Iran. Where applicable, a Certificate of Authenticity is included with your order.

We stand behind the authenticity of every stone we sell. If you have any concerns about the origin or authenticity of a product, please contact us.

8. Intellectual Property

All content on this website, including text, images, logos, product descriptions, and design, is the property of Raha Darband Turquoise or its respective rights holders and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use website content without the necessary written permission, except where permitted by law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Raha Darband Turquoise will not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

We are also not responsible for losses caused by shipping delays, customs issues, or events beyond our reasonable control.

Natural variations in gemstone appearance, color, or size are not considered defects when consistent with the product description.

To the fullest extent permitted by law, our total liability for a claim related to a purchase will not exceed the amount paid for the relevant product. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

10. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when placing orders.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with the website’s functionality or security.
  • Not misuse, copy, or redistribute our content without authorization.

11. Third-Party Services

We may use third-party services for payment processing, shipping, analytics, and communication.

These providers may have their own terms and privacy policies. Their services are subject to those terms, and our responsibility for their practices is limited to the extent permitted by applicable law.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will be posted on this page with an updated “Last Updated” date. Where permitted by law, continued use of our website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of [Insert Country/Region — e.g., Pakistan], without prejudice to any mandatory consumer protection laws that may apply.

Any disputes arising from the use of our website or products will be handled by the competent courts of the applicable jurisdiction, subject to any mandatory legal rights or jurisdictional requirements.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Raha Darband Turquoise

  • Email: [Insert Email]
  • Phone: 03140590314
  • Website: [Insert Website URL]

By placing an order with Raha Darband Turquoise, you confirm that you have read, understood, and agreed to these Terms & Conditions, including the No Returns Policy, subject to applicable law.